Shipping and Return Policy

Vacuum Store realizes that sometimes a customer needs to return a product for whatever reason. At Vacuum Store we promise to always be fair and courteous to our customers that want to return items. If you have any questions about our return policy, please feel free to call us.


Returns: Any item may be returned within 30 days from shipping company purchase date in its original packaging unopened and not used for a full refund less original shipping charges and credit card processing fees. All orders may be cancelled within 24 hours or within the time before order is processed. All processed orders that are cancelled are subject to a 3% credit card transaction fee. User related damage or un-crated appliances or opened & used products being returned will have a 20% restocking fee added. Used central vacuum fittings, used PVC pipe, any kind of replacement filters, electrical parts, electrical motors, P.C boards, open vacuum bags, and opened detergents / chemicals may not be returned. Customer is responsible for all return shipping costs, Import , Export, Duty, Taxes & Customs Fee's. Refund will be issued after inspection of products received. All packages returned must have a return authorization number from Vacuum Store. Packages without return authorization number will be refused at customers cost. Please contact us at our toll free phone line to obtain a return authorization


Shipping: Shipping on orders over $75.00 within the contiguous United States qualify for free shipping. Chemicals, Liquids, Aerosols and vacuum pipe (not bought in valve kits) are excluded from the FREE freight program. All orders from Canada are sent via USPS if under 4 lbs. If over 4 lbs all Canadian orders are sent via UPS. UPS brokerage fees, Duty,Taxes & Custom Fee's, tariffs are the responsibility of the customer, and not Vacuum Store.


Return Address:
Sales Department
6221 Northwest Hwy.
Crystal Lake, IL 60014

Contact Us Toll Free: 1-800-649-7996